Property & Lettings
Property Management CRM
Designed and implemented a CRM system for a growing lettings agency, replacing spreadsheets with a unified platform for property, tenant, and contractor management.
A selection of projects from media organisations, creative studios, internal company teams, and freelance engagements. Each one taught me something different.
Property & Lettings
Designed and implemented a CRM system for a growing lettings agency, replacing spreadsheets with a unified platform for property, tenant, and contractor management.
Arts & Non-Profit
Cleaned and restructured a contact database that had accumulated duplicates and inconsistencies over eight years, enabling more effective stakeholder communication.
Professional Services
Rebuilt and automated a consulting firm's sales pipeline in Salesforce, reducing manual follow-up work and improving visibility for partners.
Manufacturing
Migrated a manufacturing company from an aging Access database to a modern PostgreSQL system, improving reliability and enabling real-time reporting.
Non-Profit
Implemented a donor management system for a community foundation, enabling better relationship tracking and more effective fundraising campaigns.
Retail
Connected disparate e-commerce systems—Shopify, warehouse management, and accounting—into a unified data flow that eliminated manual reconciliation.
Media & Production
Documented and systematised operational workflows for a media production company preparing for growth, creating handover-ready process documentation.
Membership Organisation
Redesigned a membership database for a craft guild, improving data structure and enabling self-service member management through a simple web interface.